B-5-02: Uninsured Loss Events (12/13/2017)

When a natural disaster or other event results in an uninsured loss to the property, the servicer must take the steps listed in the following table.

Step	Servicer Action
1	Determine the damage.
2	If the property is abandoned, secure it in accordance with the requirements for a property in foreclosure in E-3.2-12, Performing Property Preservation During Foreclosure Proceedings and the Property Maintenance and Management: Property Preservation Matrix and Reference Guide.
3	Develop plans to repair the property.
4	Assist the borrower in filing for any disaster relief that may be available in accordance with D1-3-01, Evaluating the Impact of a Disaster Event and Providing Relief to a Borrower.
5	If the damage is extensive, offer the borrower any reasonable forbearance plan or mortgage loan modification agreement the borrower requests in accordance with Section D2–3.2, Home Retention Workout Options.