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© Fannie Mae Single Family Servicing Guide
When a natural disaster or other event results in an uninsured loss to the property, the servicer must take the steps listed in the following table.
| Step | Servicer Action |
|---|---|
| 1 | Determine the damage. |
| 2 | If the property is abandoned, secure it in accordance with the requirements for a property in foreclosure in E-3.2-12, Performing Property Preservation During Foreclosure Proceedings and the Property Maintenance and Management: Property Preservation Matrix and Reference Guide. |
| 3 | Develop plans to repair the property. |
| 4 | Assist the borrower in filing for any disaster relief that may be available in accordance with D1-3-01, Evaluating the Impact of a Disaster Event and Providing Relief to a Borrower. |
| 5 | If the damage is extensive, offer the borrower any reasonable forbearance plan or mortgage loan modification agreement the borrower requests in accordance with Section D2–3.2, Home Retention Workout Options. |
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