If at any time during the delinquency the servicer has achieved QRPC and has not obtained a resolution to the delinquency, the servicer must send the borrower a complete Borrower Solicitation Package, if a complete Borrower Solicitation Package has not previously been sent.
A complete Borrower Solicitation Package consists of the documents shown in the following table.
| ✓ | Borrower Solicitation Package Documents |
| Borrower Solicitation Letter (Form 745), or equivalent. | |
| Uniform Borrower Assistance Form ( Form 710), or equivalent, provided that the equivalent form requests the same financial information and documentation, hardship affidavit, and attestations from the borrower. Note: The servicer is authorized to revise the Form 710 to indicate that IRS Short Form Request for Individual Tax Return Transcript (IRS Form 4506T-EZ) or the IRS Request for Transcript of Tax Return (IRS Form 4506-T), must be completed, signed, and returned to complete the BRP in the following instances:
| |
HAMP Government Monitoring Data Form (Form 710A), only if the borrower is HAMP eligible. Note: If any borrower chooses not to provide the Government Monitoring Data, the servicer must note that fact in the space provided and note the method by which Form 710A was taken. | |
Note: The servicer is authorized to include IRS Short Form Request for Individual Tax Return Transcript (IRS Form 4506T-EZ) or, if the servicer is aware that the borrower is self-employed or files IRS Form 1040 on a fiscal tax year, IRS Request for Transcript of Tax Return (IRS Form 4506-T), in the Borrower Solicitation Package.
Note: The servicer is authorized beginning September 1, 2016, and required on or after November 1, 2016, to exclude:
the Form 710A from the Borrower Solicitation Package; and
references specific to HAMP or HAMP-related programs from other solicitation materials, other than the Form 710, that the servicer provides to the borrower.
The servicer must
retain references to the Homeowner’s HOPE™ Hotline Number (1-888-995-HOPE) within the Borrower Solicitation Package, and
attempt to collect the Government Monitoring Data by mailing the Form 710A to the borrower or obtaining the relevant information by an alternative form of communication (for example, telephone) if a borrower submits a complete BRP on or before December 30, 2016 and is HAMP-eligible.
If the servicer has not achieved QRPC or obtained a resolution to the delinquency by the 45th day of delinquency, the servicer must send either a Borrower Solicitation Letter (Form 745), or equivalent, or a complete Borrower Solicitation Package.
Note: If the servicer customizes Form 745, it must make the letter available to Fannie Mae upon request.
The servicer is authorized to
mail, fax, or electronically transmit copies of Form 745, or equivalent, and other documents associated with the Borrower Solicitation Package to a borrower; or
permit a borrower to copy, print, or download a copy of such documents via a secure servicer-provided Internet website.
All electronic provision of documents must be conducted in compliance with all applicable law, including those set forth or referenced in ESIGN and, if applicable, UETA as adopted by the state in which the property securing the mortgage loan is located. See Consent Requirements in A2-5.2-02, Seller/Servicer’s or Document Custodian’s Electronic Transactions with Third Parties.
Related Announcements
The following table provides references to Announcements that are related to this topic.
| Announcements | Issue Date |
| Announcement SVC–2017–02 | February 15, 2017 |
| Announcement SVC–2016–05 | June 8, 2016 |
| Announcement SVC–2015–15 | December 16, 2015 |
| Announcement SVC–2015–04 | March 18, 2015 |
Additional Information: https://www.fanniemae.com/content/guide/servicing/d2/2/04.html